The Assistant Manager, Day will oversee the centre’s daily operations, ensuring efficiency and resource sustainability. Leading a team of nurses, care staff, and allied health professionals, he / she will drive service delivery and Day Care Centre developments. He / she will collaborate with a multi-professional team to maintain consistency in care and interventions

Roles & Responsibilities:

Programme Leadership

• Plan, implement, and schedule programme activities for clients
• Promote active engagement and tailor participation of programmes to clients’ needs, interests, choices, and abilities
• Develop, implement, and evaluate innovative and therapeutic activities suitable for End-Of-Life (EOL) clients

Operational & Resource Management

• Manage Transport Fleet and ensure operational efficiency
• Maintain inventories and oversee medical equipment maintenance

Quality & Compliance Leadership

• Lead development and audit of the standards related to the Day Care Centre
• Develop relevant policies for the Day Care Centre in line with MOH guidelines
• Participate in MOH audits and accreditation

People & Talent Development

• Ensure that the team attends continuous internal and external training to upskill their skills and knowledge
• Organise and manage events (briefing, logistics, and coordination) with the Volunteers Management and Community Engagement team

Client & Stakeholder Engagement

• Perform good resolution skills to resolve client and Next of Kin feedback and complaints in a timely and appropriate manner

Innovation & Process Improvement

• Recommend solutions or innovations to improve work processes
• Participate in workplace health, safety, and emergency preparedness exercises

Qualification & Requirements

• Degree or equivalent, with health professional background
• 3 years in operational management role or with managerial experience
• Experience working with MOH or other relevant stakeholders in the healthcare industry
• Able to work independently with minimal supervision and under time constraints
• Ability to lead people and manage clients from diverse background and level
• Possess a passionate and sincere disposition in serving the clients with EOL conditions
• Team player with strong communications, interpersonal and organisational abilities
• Compassion, positive attitude, flexibility, adaptability to new things, customer service oriented
• Competent/Proficient in MS office applications
• Able to work with multi-disciplinary team