We are seeking a motivated and resourceful professional to oversee HR operations, ensuring accurate, timely, and compliant delivery of HR services. This role provides day-to-day leadership to the HR Operations team, supports workforce needs, and contributes to a caring, values-driven environment that enables staff to deliver quality palliative care.

Key Responsibilities

·       Oversee end-to-end employee lifecycle processes, including onboarding, confirmation, transfers, and exits

·       Manage the organisation’s performance management exercise

·       Oversee HR administration, employment documentation, and personnel records

·       Coordinate payroll processes, benefits administration, and leave management

·       Ensure compliance with employment legislation, statutory requirements, and internal policies

·       Manage HR systems (HRIS), including data accuracy, reporting, and audit support

·       Supervise and coach the HR Operations Executive to ensure service quality and consistency

·       Oversee grant administration and related reporting requirements

·       Serve as a key point of contact for operational HR matters and employee queries

·       Support HR initiatives, process improvements, and system enhancements

·       Work closely with departments to address workforce needs in a compassionate, patient-centred care environment

Requirements and Qualifications

·       Degree in Human Resource Management, Business Administration, or a related field

·       At least 5–7 years of relevant HR experience, preferably in healthcare, social service, or a similarly regulated environment

·       Experience in HR operations, payroll coordination, and employee lifecycle management

·       Familiarity with local employment legislation and statutory requirements

·       Prior supervisory or team leadership experience preferred

·       Working knowledge of HRIS, preferably HRiQ

·       Strong organisational and problem-solving skills with attention to detail

·       Ability to handle sensitive matters with discretion, empathy, and professionalism

·       Good interpersonal and communication skills, with the ability to engage stakeholders at all levels

·       Proactive, resourceful, and able to manage multiple priorities

·       Comfortable working in a fast-paced, service-oriented healthcare environment