Dover Park Hospice (DPH) is on an inspiring journey of growth and transformation. As we adopt new systems, enhance our processes, and discover more effective ways of working together, we are committed to creating an even more compassionate and supportive space for our patients and their loved ones. If you’re someone with a heart for care and a desire to make a meaningful impact, we invite you to join us on this journey.

The Senior / Executive. Ops works closely with multiple internal and external stakeholders to ensure smooth operations of DPH and provide estate management support.

Responsibilities

A. Administration

• Manage renewals (licenses, insurance, road tax) and maintain office equipment.
• Develop and implement administrative, procurement, and compliance procedures.
• Prepare and monitor annual budgets; coordinate with Finance on procurement and payments.
• Oversee risk management and disaster recovery policies.
• Produce monthly management reports.
• Source and evaluate vendors based on quality, ethics, and cost-effectiveness; manage vendor performance.

B. Operations

• Supervise in-house technician and ensure upkeep of building facilities through regular inspections.
• Manage service contractors (e.g., housekeeping, landscaping, pest control, security).
• Handle vendor issues and service claims.
• Lead maintenance planning, troubleshooting, and corrective works.
• Ensure proper waste management and inventory control.
• Oversee facility operations, health & safety, and customer experience.
• Manage medical equipment, utilities (electricity, gas, water), and food services.
• Liaise with hospital security teams to coordinate day-to-day safety operations.

C. Safety & Quality Assurance

• Review and improve ISO/OHSAS standards and policies.
• Ensure timely follow-up and reporting of quality improvements.
• Work with department heads to meet quality control requirements.

D. Other Responsibilities

• Perform FSM duties (if applicable).
• Supervise medical equipment maintenance and linen/uniform services.
• Coordinate supply of medical consumables and F&B vendor services.
• Support staff events and operations-related training programs.
• Ensure adherence to health, safety, and environmental protocols.

Requirements

• Degree in Building/Facilities Management/ Bio Medical Management or a related field
• Min 4 years of experience in Admin / Operations and/or facility management
• Preferably with experience in ISO Quality Management System and/or OHSAS
• Certificate in Fire Safety Manager Course recognised by SCDF or equivalent is an added advantage
• · Mature, dynamic, and self-motivated individual with excellent communication and interpersonal skills;
• Able to work independently with minimal supervision, remaining flexible and cooperative in fulfilling all responsibilities.

The successful candidate can expect to earn up to $4,500 basic salary per month, commensurate with experience.